Hyatt Regency Jacksonville Riverfront
225 E Coastline Dr, Jacksonville, FL 32202 · Permanent Food Service · License 2612824
What drove the grade
Live, small flying insects found.
How the score was calculated
- Starting score100
- Violations at the Nov 2 complaint inspection4 high priority (fixed on the spot, 1 repeat), 2 intermediate (fixed on the spot, 1 repeat), 3 basic (1 repeat)-23
- Administrative complaint on Nov 2, since fixedReduced from 20 because a follow-up found the problems fixed-12
- Safety score65
Our own summary of the public record, not an official state rating. How grades work · Report an error
Inspection history
2 inspections · 3 visitsLatest inspection
Complaint inspection
- Follow-up visitNov 3, 2026 Fixed at follow-up
The inspector came back and found the problems fixed.
All earlier violations corrected.
Official report, on the Florida DBPR website - First visitNov 2, 2026 Administrative complaint
Serious or repeated problems led the inspector to recommend formal action by the state, which can include fines.
9 violations found:
Official report, on the Florida DBPR websiteWhat the inspector cited
High priority4
Code 03, Food out of temperature: Time/temperature control for safety food cold held at greater than 41°F.
Observed cheese cubes, cut lettuce (50°F - Cold Holding) in sliding glass door reach-in cooler on cook line. Operator noticed it was in defrost which usually doesn't happen at this time of morning. Operator voluntarily discarded product that was placed in glass door reach-in cooler this morning.
Fixed on the spot
Time/temperature control for safety food, other than whole meat roast, hot held at less than 135°F.
Observed oatmeal (98°F - Hot Holding) in market area. Operator had employee place additional water and turned up the heat to reheat oatmeal to 165°F.
Fixed on the spot
Code 35, Insects, rodents, pests and animals: Live, small flying insects found.
Observed approximately 8-9 flying insects in prep room/ liquor storage room in bar area. Operator had employee trying to kill the flying insects.
Fixed on the spot
Code 41, Chemicals and toxic substances: Toxic substance/chemical improperly stored.
Observed spray bottle containing toxic substance stored next to clean plates in dining area service station. Operator removed spray bottle of sanitizer to properly store.
Fixed on the spotRepeat violationAdministrative complaint
Intermediate2
Code 22, Food-contact surfaces clean and sanitized: Food-contact surface soiled with food debris, mold-like substance or slime.
Observed deflector plate of ice machine in main kitchen area soiled. Also, multiple cutting boards on reach-in coolers on cook line and multiple portable cutting boards in prep area soiled/ stained. Also, blade of can opener in prep area and bakery area soiled with residue. Also, soda gun and holster in main kitchen area soiled with residue. Also, underside of mixer and splash plate on mixer soiled with food residue. Employee cleaned during this inspection.
Fixed on the spotRepeat violation
Code 31, Handwash sinks and supplies: Handwash sink not accessible for employee use at all times.
Observed two hand wash sinks in bar area blocked with large rolling tray of the liquor bottles and the other hand wash sink blocked with trays. Operator removed all items blocking hand wash sink.
Fixed on the spot
Basic3
Code 21, Wiping cloths and linens: Sanitizer bucket stored with food, equipment, utensils, linens, single-service, or single-use articles.
Observed multiple sanitizer buckets stored next to food on shelving in prep area, bakery area and main kitchen. Operator removed all sanitizer buckets to properly store.
Fixed on the spot
Code 23, Non-food contact surfaces clean: Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust.
Observed gasket on walk-in-freezer in bakery area soiled with residue. Also, exterior of reach-in cooler bin in main kitchen soiled. Operator had employee cleaning exterior of bin during this inspection.
Repeat violation
Code 36, Floors, walls, ceilings and ventilation: Hole in or other damage to wall.
Observed hole in wall at hand wash sink outside of cook line. Operator stated maintenance is already aware and is working on the repair.
Fixed on the spot
Earlier inspections 1
F55Routine inspection8 violations, 4 high priority Administrative complaint
- First visitJul 30, 2026 Administrative complaint
Serious or repeated problems led the inspector to recommend formal action by the state, which can include fines.
8 violations found:
Official report, on the Florida DBPR websiteWhat the inspector cited
High priority4
Code 01, Approved source; food safe and unadulterated: Dented/rusted cans present.
See stop sale. Observed one can of ocean clams dented and crimped in middle of can. See stop sale.
Code 08, Food protection and cross-contamination: Raw animal food stored over or with ready-to-eat food in a freezer - not all products commercially packaged.
Observed raw fish stored over ready to eat sausage in walk in freezer-not all products commercially packaged. Operator removed raw fish to properly store.
Fixed on the spotRepeat violationAdministrative complaint
Code 14, Food-contact surfaces designed and maintained: Non-food grade paper/paper towel used as liner for food container.
Observed raw salmon stored in direct contact of non food grade towel in reach-in cooler on cook line. Operator removed blue towel.
Fixed on the spot
Code 41, Chemicals and toxic substances: Toxic substance/chemical improperly stored.
Observed two spray bottles containing toxic substance stored next to small plates on counter in dining area. Employee removed both spray bottles of cleaners.
Fixed on the spot
Intermediate2
Code 22, Food-contact surfaces clean and sanitized: Food-contact surface soiled with food debris, mold-like substance or slime.
Observed can opener at prep table soiled. Also, holster for soda gun in back bar area soiled. Also, three cutting boards on flip top reach-in coolers on cook line soiled/ stained.
Code 31, Handwash sinks and supplies: No paper towels or mechanical hand drying device provided at handwash sink.
Observed no paper towels at hand wash sink in front service area and in back bar area. Operator replenished paper towels at both hand wash sinks.
Fixed on the spot
Basic2
Code 02, Labeling, date marking and consumer advisory: Label on a food item prepared and packaged onsite for customer self-service does not include product identity/description, date product was packaged and name and address of the establishment that prepared and packaged the food.
Observed foods in grab and go area of market missing date the product was prepared.
Code 23, Non-food contact surfaces clean: Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust.
Observed gasket on stand up reach-in cooler in bakery area and gasket on hot banquet kitchen cooler soiled. Also, exterior of flour and sugar bins soiled. Employee cleaned bins during this inspection.
Fixed on the spotRepeat violation
Reading this report
Priority levels
- High priority The problems most likely to make someone sick directly.
- Intermediate Could lead to a high-priority problem if not fixed.
- Basic Best practices and general upkeep.
Terms in the inspectors’ reports
- Time/temperature control for safety food
- Food that has to be kept hot, at 135°F or above, or cold, at 41°F or below, to stay safe: meat, seafood, eggs, dairy, cooked rice and beans, cut melons and the like.
- Ready-to-eat food
- Food eaten without further cooking, such as salads, sandwiches, deli meats and cooked dishes.
- Food-contact surface
- Anything food touches, such as cutting boards, utensils, counters and the inside of ice machines.
- Nonfood-contact surface
- Surfaces food doesn’t touch, such as the outsides of equipment, handles and door gaskets.
- Stop sale
- An order that the food can’t be sold or served.