Steak N Shake
9431 Phillips Hwy, Jacksonville, FL 32256 · Permanent Food Service · License 2612776
What drove the grade
Food-contact surface soiled with food debris, mold-like substance or slime.
How the score was calculated
- Starting score100
- Violations at the Sep 2 complaint inspection1 intermediate, 12 basic (6 repeats); basic violations cost 12 at most-15
- Safety score85
Our own summary of the public record, not an official state rating. How grades work · Report an error
Inspection history
2 inspections · 5 visitsLatest inspection
Complaint inspection
- Follow-up visitNov 2, 2026 Fixed at follow-up
The inspector came back and found the problems fixed.
1 earlier violation still noted, but not enough to need another visit:
Official report, on the Florida DBPR websiteWhat was still cited
Basic1
Code 14, Food-contact surfaces designed and maintained: Ice buildup in reach-in freezer and/or walk-in freezer.
At today's callback : minor ice buildup in reach in freezer.
More time given
- First visitSep 2, 2026 Warning issued
Problems were found that had to be fixed. The inspector will come back to check.
13 violations found:
Official report, on the Florida DBPR websiteWhat the inspector cited
Intermediate1
Code 22, Food-contact surfaces clean and sanitized: Food-contact surface soiled with food debris, mold-like substance or slime.
Soiled milk shake machine nozzles.
Basic12
Code 02, Labeling, date marking and consumer advisory: Working containers of food removed from original container not identified by common name.
Container of cooked pasta with no date mark. Prepped Sunday. Marked by manger.
Fixed on the spot
Code 14, Food-contact surfaces designed and maintained: Ice buildup in reach-in freezer and/or walk-in freezer.
Ice buildup in reach in freezer. Prep line.
Code 22, Food-contact surfaces clean and sanitized: Accumulation of black/green mold-like substance in the interior of the ice machine/bin.
Soiled deflector plate to interior of ice machine located : kitchen
Repeat violation
Code 23, Non-food contact surfaces clean: Buildup of food debris/soil residue on equipment door handles.
Soiled exterior of equipment including handles to coolers. Prep line.
Repeat violation
Code 29, Plumbing and backflow prevention: Water leaking from pipe and/or faucet/handle.
Leak at Hand Wash Sink faucet. By Dish machine line.
Repeat violation
Drain cover(s) missing.
Missing drain cover missing . By Dish machine.
Standing water in bottom of reach-in-cooler.
Standing water in base of prep line reach in cooler.
Repeat violation
Code 36, Floors, walls, ceilings and ventilation: Floor tiles missing and/or in disrepair.
Floor in disrepair by fryer.
Floor area(s) covered with standing water.
Standing water on floor . Kitchen. Hand Wash Sink area.
Repeat violation
Ceiling/ceiling tile shows damage or is in disrepair.
Multiple ceiling tiles with water damage, leaks from AC vents , dusty ceiling tiles. Kitchen and dining room and men's. Restroom.
Ceiling tile missing.
Missing ceiling tiles. Near walk in cooler. Hallway.
Repeat violation
Floor soiled/has accumulation of debris.
Grease buildup on floors by fry line. Prep line.
Earlier inspections 1
C76Complaint inspection14 violations, 1 high priority · 2 follow-up visits Fixed at follow-up
- 2nd follow-up visitNov 2, 2026 Fixed at follow-up
The inspector came back and found the problems fixed.
All earlier violations corrected.
Official report, on the Florida DBPR website - 1st follow-up visitSep 16, 2026 Extension granted
Some problems still weren't fixed, but the owner was working on them, so the inspector allowed more time and will come back again.
3 violations still not corrected:
Official report, on the Florida DBPR websiteWhat was still cited
High priority1
Code 22, Food-contact surfaces clean and sanitized: Dishmachine chlorine sanitizer not at proper minimum strength.
At callback :time needed to fix
More time given
Intermediate2
Code 53, Manager certification and employee training: Manager or person in charge lacking proof of food manager certification.
At callback :time needed to fix
More time given
No currently certified food service manager on duty with four or more employees engaged in food preparation/handling.
At callback :time needed to fix
More time given
- First visitJul 16, 2026 Warning issued
Problems were found that had to be fixed. The inspector will come back to check.
14 violations found:
Official report, on the Florida DBPR websiteWhat the inspector cited
High priority1
Code 22, Food-contact surfaces clean and sanitized: Dishmachine chlorine sanitizer not at proper minimum strength.
Discontinue use of dishmachine for sanitizing and set up manual sanitization until dishmachine is repaired and sanitizing properly. Dish machine chlorine 0 ppm. ( Establishment set up Three compartment sink Quaternary ammonium 300 ppm for sanitation)
Intermediate4
Code 05, Thermometers provided and accurate: No probe thermometer provided to measure temperature of food products.no probe thermometer available.
Found later by manger.
Fixed on the spot
Code 31, Handwash sinks and supplies: No soap provided at handwash sink.
No soap at kitchen Hand Wash Sink. ( dispenser fell down. ) Replaced by manger.
Fixed on the spot
Code 53, Manager certification and employee training: Manager or person in charge lacking proof of food manager certification.
No proof of Certified Food Manager . ( old manager recently left)
No currently certified food service manager on duty with four or more employees engaged in food preparation/handling.
A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ 4 employees onsite with no Certified Food Manager present
Basic9
Code 22, Food-contact surfaces clean and sanitized: Reach-in cooler interior/shelves have accumulation of soil residues.
Soiled interior of prep line cooler and dessert cooler.
Accumulation of black/green mold-like substance in the interior of the ice machine/bin.
Soiled deflector plate to interior of ice machine located : rear kitchen.
Code 23, Non-food contact surfaces clean: Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust.
Black-like/ mold-like substance buildup on back plate of frontline self serve soda machine. Cleaned by manager
Fixed on the spot
Buildup of food debris/soil residue on equipment door handles.
Soiled exterior of equipment including handles to coolers.
Code 25, Single-service items: Single-service articles improperly stored.
Box of single service cups on floor. Moved by manager.
Fixed on the spot
Code 29, Plumbing and backflow prevention: Water leaking from pipe and/or faucet/handle.
Leaking faucet at Hand Wash Sink opposite dessert cooler.
Standing water in bottom of reach-in-cooler.
Standing water in base of prep line cooler.
Code 36, Floors, walls, ceilings and ventilation: Floor area(s) covered with standing water.
Standing water on floor. Kitchen. Mopped by manger.
Ceiling tile missing.
Missing ceiling tile by hallway near Dish machine.
Reading this report
Priority levels
- High priority The problems most likely to make someone sick directly.
- Intermediate Could lead to a high-priority problem if not fixed.
- Basic Best practices and general upkeep.
Terms in the inspectors’ reports
- Food-contact surface
- Anything food touches, such as cutting boards, utensils, counters and the inside of ice machines.
- Nonfood-contact surface
- Surfaces food doesn’t touch, such as the outsides of equipment, handles and door gaskets.